Account, e-mail and password

What is my user ID?

Your e-mail address is used for registration. If you have several e-mail addresses, use the address to which the e-mail with the access data was sent or with which you registered yourself. You can find the e-mail address stored under your account view. You can change the e-mail address there.

How do I get a new password?

If you have forgotten your password, you can request a new one. The link is included in the login dialog (Forgotten password). In this process you must enter the correct e-mail address and answer the security question correctly. correctly. The security question was defined by you when you first logged in. defined. You can change the security question under “My account”. If you cannot answer the question, please contact support.

My account is blocked.

An account is blocked if, for example, the password is entered incorrectly 10 times. The block is automatically lifted after one hour.