# No access to the session
Schlagwörter: Session, Raum, I can't get in, I can't get into the meeting, I cannot join the meeting, I cannot enter the session, I do not have access, The session is not working, The session is not working, The session is not working, I cannot join the session, Joining the session does not work, Joining the session does not work, The login link does not work, The login link does not work, The login link does not work, I cannot join, I cannot log in, I cannot dial in, I can't log in, Problems joining, Problems joining, Problems dialing in, Problems logging in, Connection not working, Connection not working# Session with own group
# Why don't I have access?
A session can only be seen and entered by the “contacts” of its assigned “group”. If a user does not see a session or cannot enter it via the link, then they are most likely not a member of the specified group.
The sessions follow this pattern:
A “session” can be seen and entered by its specified “group”.
The specified “Contacts” are assigned to a “Group”.
These facts must be checked by a group manager:
# How do I check a person's session access?
Can the participant log in and therefore have access to "My sessions ”?
If yes, then continue to the next step.Is the participant a contact of the group leader?
The group leader can check this under "Menu bar > Administration > My contacts ”.
If the participant is not listed there, a contact request must first be sent to them. The participant must then accept this contact request.Is the participant assigned to the correct group?
The person responsible for the group can check this under "Menu bar > Administration > My groups ”.
For the respective group, click on the “Actions” button and then on “Edit”. Here you can check whether the participant is in the group. If this is not the case, the participant must now be assigned to the group.Is the correct group (in which the participant is) assigned to your session?
The person responsible for the group can check this under "Menu bar > Administration > My sessions ”.
For the respective session, click on the “Actions” button and then on “Edit”. Here you can check which group is assigned to the session.