Help Center

# login Entering and Leaving Sessions

Whether you're dropping in as a guest or managing your groups as a moderator—accessing your sessions is designed to be flexible and straightforward.

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# person_search Which User Type are You?

Before we start, let's determine your user type to choose the right path:

Type Description
license License Holders You have an active subscription (purchased or trial) and hold your own license.
person_2 Contacts You don't have your own subscription but created an account via an email invitation.
trail_length_short Guests You were invited to an ad-hoc session. As a guest, you do not need an account or a login.

license | person_2 | trail_length_short

This is the most direct way. You receive an invitation with a link (e.g., via email), or someone sends you the session address through another channel.

  1. Open the link in a modern browser that supports audio and video.
  2. Follow the on-screen instructions.
  3. As a guest, you will be taken directly to the Waiting Room.

login Login Note

You may be asked to log in to your existing account before joining so that your data can be correctly assigned to your profile.

# tv_signin Method 2: For License Holders & Contacts – Session List

license | person_2

If you are already logged into the system, you can find all available sessions in your overview.

  • Navigate to the menu item "Administration > My Sessions".
  • Click directly on the Session Name open_jam.
  • Alternatively, open the menu menu and select open_jam Open.

Figure: Overview of all sessions

sensors Who is already there?

Sessions that already contain members are marked with a green highlighted icon trail_length_short or tv_signin. This allows you to see immediately where activity is currently taking place.

# group Method 3: For License Holders Only – Via My Groups

license

If you want to join via a specific group, use the group management:

  1. Go to "Administration > My Groups".
  2. Select the desired group.
  3. In the menu menu, click the action tv_signin Show Sessions.

This opens the session overview filtered specifically for that group.

# person_2 Method 4: For License Holders Only – Via My Contacts

license

If you want to join a session associated with a specific person:

  1. Go to "Administration > My Contacts".
  2. Select the desired contact.
  3. Click the action tv_signin Sessions with this contact.

This calls up the session overview containing all sessions shared with this contact.

# door_open Leaving a Session & Timeout

# Manual Exit

You can end the session at any time using the button door_open Leave Workspace/Session.

save Auto-Save

You can also simply close the browser tab or window. All content is saved automatically and in real-time.

# Automatic Timeout

To save resources, an automatic timeout mechanism activates after 150 minutes of inactivity:

  1. A notification appears on your screen.
  2. You can keep the session active by clicking the "Extend Session" button.
  3. If no confirmation is received within another 30 minutes, the system automatically logs out inactive participants.

warning Important Note on Audio/Video

Audio and video signals (conversations) do not count as activity in this context. Only active interactions on the workspace (clicks, inputs) prevent a timeout. This prevents sessions from staying open indefinitely due to background noise.

If you have been disconnected by a timeout, you can rejoin the session at any time without any problem—no information will be lost.

Do you need further assistance? You might also be interested in how to Manage Session States.

← Waiting Room →